After reporting the issue, please send a description of the problem and any photos. We process complaints within 7 business days.
If you experience any issues, please contact us immediately. We will investigate and propose an appropriate solution.
Please complete a damage report in the presence of the courier, take photos of the damaged shipment, and contact our office as soon as possible. We will do our best to resolve the matter efficiently and quickly.
We are currently focusing on the Polish market, but for larger foreign orders we can arrange individual terms.
Yes, if the change is notified before the goods are shipped.
We offer a wide selection of black, green, white, red, and flavored teas, as well as natural, flavored, and instant coffees. We also introduce seasonal and limited-edition products.
Our offer also includes artistic (blooming) teas – hand-formed tea balls made from tea leaves and dried flowers that bloom after brewing, creating a striking composition. This unique product delights with both taste and appearance – perfect for premium retail, gift offerings, or elegant dining venues.
We work with renowned plantations and suppliers, particularly from China, but also from Sri Lanka and Vietnam. We import flavored teas with additives from the European Union. We carefully select producers to ensure consistently high-quality products.
Yes. We only work with trusted suppliers. We provide quality documentation upon request. We ensure that each batch meets high standards – both in terms of raw material quality and safety. Our products are regularly inspected, and our purchasing process is based on long-standing relationships with producers whose cultivation and production methods we understand and verify. All of our teas and coffees meet current standards and requirements in force in the European Union – both in terms of food safety and product labeling.
Yes, because we offer organically grown teas and coffees, slight variations between batches are normal—due to seasonal harvests, weather conditions, and plantation location. It's this natural variability that makes our products authentic and unique. Thanks to our years of experience and collaboration with trusted producers, we can ensure a consistent flavor profile at a very high level.
Simply contact us by email or phone. We'll discuss the details and select products tailored to your company's needs. We primarily serve the B2B market – wholesalers, retailers, packaging companies, and the food service sector. We also collaborate with advertising agencies and embassies. If you're an individual looking for tea or coffee with character, we're also happy to advise you and prepare a proposal tailored to your needs.
